Returns & Exchanges
At Xeric, we want you to be completely satisfied with your unique timepiece, which is why we offer a 30-day return policy for items in original, unworn condition. Whether you need an exchange or a full refund, our goal is to ensure your experience is as seamless as the movement in our watches.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process and select your preferred resolution.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely pack your watch in its original packaging.
Ship the Item
Drop off your package at any authorized carrier location, ensuring you obtain a receipt for tracking purposes during transit.
Inspection and Refund
After our team inspects the returned item for quality assurance, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing